Shop Policies

30 Day Returns

If you are unsatisfied with your Azden products for any reason you may return them for a refund or exchange (minus any charges for shipping) within 30 days of your order. Email or call 973-810-3070 to obtain a Return Authorization (RA) Number. Return shipments without an RA number will not be refunded. Include a copy of your PRO Shop receipt with your return and make sure your RA number is visible on the outside of the box. Return shipping costs will be the responsibility of the customer.

Please send all return items to

Azden PRO Shop
Attn: Returns
200 Valley Rd, STE 101
Mt. Arlington, NJ 07856

Restocking Fees

Most items ship for free on Azden PRO Shop, however, in the case of a return, we reserve the right to recoup the cost of shipping via a restocking fee. The restocking fee will be determined at the time of issuance of an RA number and will reflect the real cost of shipping. A restocking fee can be as little as $3. For most items shipped via USPS Priority Mail, you can expect a fee of between $7 – $12. Any orders that incurred a separate shipping charge will be exempt from a restocking fee upon return.

Items that arrive back in less than like new condition, regardless of whether shipping was free or paid for at the time of the original order, may be subject to an additional 10% restocking fee. We reserve the right to refuse refund on any return items damaged by the buyer or damaged in return shipping.

Most refunds will be processed within 5 business days after receipt of product, however, in some cases for large returns, refunds may take up to 30 days. If your returned item has incurred a restocking fee, the refund amount will reflect the original purchase price minus the restocking fee. Any shipping charges paid by the customer at the time of purchase are not eligible for refund.

If you would like to return an item purchased on this site for a different item, please stipulate this when contacting customer service for an RA number. The value of your return will be applied to the item to be exchanged and any difference will either be refunded or charged accordingly.

Excluded From This Return Policy
All products under the Parts and Accessories category and the Closeout Deals section are final sale items and therefor excluded from this returns policy; no refunds will be accepted or exchanges will be given, except in cases of damage or malfunction. Other products sold on this website may be excluded from this return policy and different terms apply; any such exceptions will be clearly stated on the product page in the description.

Domestic (U.S.) Shipping Policy

All orders are typically processed and shipped by the next business day. We strive to fulfill orders as quickly as possible. Shipping time may take anywhere from 1-5 business days for UPS and FedEx Ground, 1-3 business days for USPS Priority Mail and up to 10 days for USPS First Class. All shipments originate from New Jersey.

Free Shipping offers free shipping on many of its products when shipped within the continental United States. Orders that qualify for free shipping may be sent via US Postal Service, UPS Ground, or FedEx Home Delivery at our discretion. Certain products, which are excessively heavy or bulky, do not qualify for free shipping and will incur a charge. Any shipping charges incurred will be shown on the check out page before payment is required.

Alaska and Hawaii
Some orders shipped to Alaska and Hawaii may incur an extra fee. Any shipping charges incurred will be shown on the check out page before payment is required.

Shipping for orders less than 9 oz
Generally, orders for small parts and other small items are sent via USPS First Class Mail. This shipping method does not always include a tracking number and generally can take anywhere from 3-10 days. Any time an order qualifies for First Class Mail, customers will have an ability to upgrade to USPS Priority Mail which usually delivers within 2-3 days and comes with tracking. This can be selected on the cart page.

Expedited Shipping
Currently, is not able to offer price calculations for expedited shipping methods such as overnight and 2nd day air services. If you urgently need your order, please contact our office at 973-810-3070 or email for a shipping quote. Someone will be able to help you Monday – Friday, 8:30 a – 5:30 p Eastern Time.

International Shipping Policy

Currently, shipping options from Azden PRO Shop are limited to the United States and Canada. While many orders shipping within US are qualify for free shipping, all shipments to Canada will incur a charge. Shipping methods used for international delivery may be USPS First Class Mail, Priority Mail International, or UPS Standard Ground, selected at our discretion, dependent upon order weight and value. Duties and taxes from customs are the responsibility of the customer. Shipping times to Canada may be up to 5-10 business days.

If you are interested in purchasing Azden products in Europe, South America, Mexico or Central America, Africa and the Middle East, please see our list of worldwide dealers on If you are interested in purchasing Azden products in Asia or the Asia Pacific region, please visit for more information.


There are two payment option available at checkout.

  1. Credit Card – Choosing this option allows you to easily enter your credit card information without leaving the website. This method uses Stripe to securely processes all credit card transactions. No financial information is stored on our servers and all major credit cards are accepted.
  2. PayPal – The PayPal option is available for any customer who prefers to use PayPal to checkout. This method will redirect you to the PayPal website briefly before returning to after payment is processed. With this method, customers can sign into their PayPal accounts and use their saved card or bank account information to pay. If you don’t have a PayPal account, you can checkout as a guest and enter your card information, if you prefer. PayPal accepts all major credit cards as payment and the processing of your card information is completely secure and never stored on our servers.

Back Orders

If an item is out of stock at the time of your order, we will email you to let you know. As a default, the items in stock at the time of your order will ship. Once the back ordered items become available, we will ship them to you at no extra cost. If you’d like to cancel a back ordered item or have us hold your entire order until all products are available, please email us at

Azden Warranty

All Azden products are covered by a Limited Warranty. Most products qualify for coverage for a 2-year period while some products qualify for an extended warranty period. Registration is now required for warranty service and should be done within 90 days of your purchase. If you’re experiencing technical problems with your Azden products purchased from Azden PRO Shop due to malfunction or defect and would like to have your item repaired or replaced under Azden’s Warranty program, please see our Service And Warranty page on for more information.